Customer service and marketing become besties

Customer service and marketing become besties

by | Apr 21, 2017 | Business Practices

Where for art thou customer service We have all been there. Well, many of us have anyway. According to researchers at American Express, 35% of us have lost our tempers being at the receiving end of customer disservice. We are victims of bad customer service and...
What’s the Point?

What’s the Point?

by | Apr 18, 2017 | Social Media

Sometimes I hear, “What’s the point of social media for my business?” From a small business perspective, it seems like a lot of work for an uncertain reward. After a recent interaction with a client, who didn’t want to invest energy into other local businesses, I gave...

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