Customer service and marketing become besties

Customer service and marketing become besties

Where for art thou customer service We have all been there. Well, many of us have anyway. According to researchers at American Express, 35% of us have lost our tempers being at the receiving end of customer disservice. We are victims of bad customer service and...
What’s the Point?

What’s the Point?

Sometimes I hear, “What’s the point of social media for my business?” From a small business perspective, it seems like a lot of work for an uncertain reward. After a recent interaction with a client, who didn’t want to invest energy into other local businesses, I gave...

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